You have 30 days from the day of purchase to return items to us for your money back.  Unopened, unused or unworn products that have packaging tags intact are eligible for this type of return.  Please note that we cannot offer exchanges.  Returns are sent through USPS. 

Product Warranty 

Defective products are eligible for Pleasure & Intimacy's 1 year product warranty.  We-Vibe and Arcwave products offer a 2-year warranty period.  Womanizer products come with a 5-year warranty, ensuring your purchase is protected for an extended period.  If anything goes wrong with your product, we will replace it or refund it.  You will need the receipt or proof of purchase.

To start a return, you can contact us at sales@pleasureintimacy.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return questions at sales@pleasureintimacy.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

You have 30 days from the date of purchase to return items to us for your money back.  Unopened, unused or unworn products that have packaging tags intact are eligible for this type of return.  Please note that we cannot offer exchanges.  Returns are sent through USPS. 

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on used items, sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have in the same packaging that it has been received, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.